Customer Support Specialist (Remote - Bali)

Join our dynamic team as a Customer Support Specialist and become the voice of our brand! In this remote role based in Bali, you’ll play a crucial part in delivering exceptional customer experiences while working with a diverse, global clientele. Whether you're resolving technical issues or addressing customer inquiries, your words and actions will shape the perception of Private Advertiser. We offer a competitive salary and the flexibility to work from anywhere in Bali, allowing you to balance your professional and personal life.

As a Customer Support Specialist at Private Advertiser, you'll be the first point of contact for our customers, ensuring their needs are met with speed, accuracy, and empathy. You'll work closely with our sales and marketing teams to provide seamless support across various platforms, including email, live chat, and phone. This role is perfect for those who thrive in a fast-paced environment and are passionate about building strong customer relationships.

Private Advertiser is a growing company in the digital advertising industry, known for its innovative solutions and commitment to customer satisfaction. We're looking for a Customer Support Specialist who can demonstrate a strong understanding of our products and services, combined with excellent communication skills and a customer-centric mindset.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries via email, live chat, and phone.
• Resolve technical issues and escalate complex problems to the appropriate teams.
• Assist customers with account setup, billing, and subscription management.
• Maintain detailed records of customer interactions and support requests.
• Collaborate with sales and marketing teams to ensure consistent and high-quality customer support.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay up-to-date with industry trends and best practices in customer support.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer support or a similar role.
• Proficient in English, both written and spoken.
• Strong communication and interpersonal skills.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Experience with digital advertising platforms, such as Google Ads or Facebook Ads.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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