Customer Service Representative (CSR) - GraPARI Sidoarjo

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI location in Sidoarjo, Jawa Timur. In this role, you will be the first point of contact for customers, providing exceptional service and support. You will identify and document customer issues, resolve problems, and ensure customer satisfaction. Our Sidoarjo branch is a vibrant part of GraPARI, and we are looking for a dedicated professional to join our team.

As a CSR at Infomedia Nusantara, you will use tools like CRM systems, ticketing software, and communication platforms to manage customer interactions efficiently. You will also have the opportunity to develop your skills and grow within the company. We offer a collaborative work environment and competitive salary.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and provide information about GraPARI products and services.
• Identify and document customer issues and complaints.
• Resolve customer problems promptly and effectively.
• Use CRM systems and ticketing software to manage customer interactions.
• Ensure customer satisfaction by following up on resolved issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure smooth customer service.
• Adhere to company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using CRM systems and ticketing software.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet deadlines.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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